Unique Diesel's Policy and Legal
Unique Diesel's goal is to provide quality components and solutions based on clarity and transparency of what's being offered. With that said we understand that things happen that warrant a need for customer service and exchange.
Items sold via the Unique Diesel website and online store are exchange/replacement only unless otherwise stated, throughout the duration of the item's warranty. Please consult the product's description to identify the warranty term. Also consult with the warranty page to identify warranty terms for the type of item.
When an item cannot be exchanged, in the case of an item that cannot be replaced a refund will be granted once the defective item has been returned. This only applies to items obviously defective at arrival but primarily for items damaged during shipping.
Notification of defective, damaged and incorrect items must be reported to Unique Diesel within 15 days of receipt in order to be considered for replacement.
In the event of an incorrect part is received (error on our part), please make Unique Diesel aware of the issue and we will request return at our expenses and ship out the correct replacement once the previous item is shown to be in transit.
Special order, one-off, or custom manufactured parts are not returnable for refund.
For all other scenarios not covered a 30-day return policy from invoice date applies with the terms of a 35% restocking fee minus shipping expenses. This only applies to items returned in new-unused condition.
*** All return scenarios must be pre-authorized by emailing Unique Diesel before return shipment.
For many items sold on the Unique Diesel website as Refurbished and Remanufactured items a C.O.R.E charge applies. The core charge is visible via the handling fee charged at checkout. C.O.R.E stands for Cash On Return Exchange, in current times it means it's a charge applied to a purchase that will be credited when the used item is returned. All cores must be returned to Unique Diesel 30 Days after the tracking confirms receipt of the item you purchased. Cores returned after 30-days are not eligible for refund but still accepted. Here is a short list of items requiring a core charge and whether return shipping is included. If not listed or included with your item the return shipping is the buyer's responsibility.
DRAC/VSSB Modules - Return Envelope
ECM/PCM Computers - Return Label
Rocker Arm Assemblies - Return Label
Pushrod Sets - Return Label
Connecting Rod Assemblies - Return Label
Cylinder Heads - Return Label
Turbochargers - Return label
Engine Longblock - Request BOL
Occasionally an order is accidentally placed, or product is purchased in duplicate but has not been shipped from Unique Diesel. Orders placed and requested to be cancelled also fall into this catetory. In these scenarios Unique Diesel has a 10% or minium $10 refund fee to cover transaction fees and accounting expenses.
Items ordered by Unique Diesel at a customer's request that are special order are subject to a 40% stocking fee if cancelled by customer.
Deposits on large purchases are at the rate of 50% down to pledge to an order invoice. Once the invoice items have been filled the customer will be notified for completion of the invoice. After 15 days of notification of a pending invoice a .25% per day interest rate accrues.
Unique Diesel is not liable for damage to property from products or advice or information received from technical services. Products sold are the responsibility of the end user to install correctly and safely also in accordance with regulations. All products and items sold by Unique Diesel and for sale on the Unique Diesel website and online store fall under this stipulation. Any user that does not agree with these terms should immediately request return and refund based on the return policy listed above.
This website, images, video and "content" are the property of Unique Diesel and are Copyrighted and cannot be redistributed. Product or technical documentation (either electronic or in print) may not be altered or redistributed. Failure to honor this will result in legal actions.