Unique Diesel's Policy and Legal
Policy changes periodically due to business need.
Suggest retaining copy for your records at the time
of purchase for applying to your purchase.
Purchase Terms (How to Purchase)
Most communication in negotiation for components will be handled electronically in writing via email and we have three forms of payment menthods to handle this.
Transactions Less than < $1,500 total USD -- Paypal Invoicing (temporary)
For small parts and component purchase Paypal Invoicing will be used. This system allows us to send you an email invoice that will come from Paypal.com with checkout instructions. This option accepts either Paypal or Just a Credit Card with no account to use or create. Paypal will collect payment and shipping information. See these instructions for it's use.
Transactions More than > $1,500 total USD -- Certified Check
We accept Certified Bank Checks for all invoices, please note that this will take 2-weeks to clear before items can be shipped. Use this method when you have time to mail a check and wait for us to deposit and release the shipment. International (Non USA) customers may mail checks as well for merchandise knowing that this is a slow process in receiving the check. Email us for the mailing address to send checks.
Transactions More Than > $1,500 total USD -- Wire Transfer or ACH (Bill Pay).
We accept Wire Transfers and ACH (Bill Pay in the USA only) payments for all invoices. This is great for larger purchases. Wire transfers are the preferred payment method when customers are purchasing from outside of the USA. Wire Transfers must be for items totaling (without shipping) $350.00 minimum order. To use wire transfer email us with whether you need Doestic or International Wire instructions. Same instructions will work for ACH Transfers within the USA.
Our standard effort on shipping completely paid for package items is next business day. For example; item purchased on Monday will be shipped on Tuesday. This is our best effort and is not a guarantee, but rather our goal. This applies for items shipped via Ground and Express shipping options. Freight shipments are scheduled and a 1-week window is required for in-stock items.
Optional Same Day Shipping
If negotiated, same day shipping for Overnight and Saturday delivery options are available. In a scenario where an item is needed and is in stock on a Thursday and Overnight shipping is requested we will perform this request with a $30 minimum handling fee. The handling charge is non-refundable. Shipping expenses paid for overnight or Saturday delivery (when shipped on Friday) are non-refundable and non-disputable if the carrier is unable to perform the task in the time frame. Unique Diesel will not request refunds or partial refunds from carriers for the result of a missed delivery schedule. Unique Diesel's liability ends when it performs by delivering the package to the carrier prior to the pickup deadline for the carrier. Requests for this shipping type are only available or orders placed and paid for by 5:00PM Central Standard Time.
Unique Diesel's goal is to provide quality components and solutions based on clarity and transparency of what's being offered. With that said we understand that things happen that warrant a need for customer service and exchange.
Items sold via the Unique Diesel website and online store are exchange/replacement only unless otherwise stated, throughout the duration of the item's warranty. Please consult the product's description to identify the warranty term. Also consult with the warranty page to identify warranty terms for the type of item.
When an item cannot be exchanged, in the case of an item that cannot be replaced a refund will be granted once the defective item has been returned. This only applies to items obviously defective at arrival but primarily for items damaged during shipping.
Notification of defective, damaged and incorrect items must be reported to Unique Diesel within 15 days of receipt in order to be considered for replacement.
In the event of an incorrect part is received (error on our part), please make Unique Diesel aware of the issue and we will request return at our expenses and ship out the correct replacement once the previous item is shown to be in transit.
Special order, one-off, or custom manufactured parts are not returnable for refund.
Paid Technical Support and Consultation services are non-refundable, regardless of usage or perceived value.
Internal Engine Components once used (used is anything beyond unpacking the part, test fitting is considered used) are not returnable. Please inspect internal engine components sold prior to their installation. Items not returnable include Pistons & Rings, Gaskets & Seals, Connecting Rods, Oil Pumps, Hydraulic Lifters, Crankshafts, Camshafts, Pushrods, Timing Chain Sets, and ALL Engine Bearings.
For all other scenarios not covered a 30-day return policy from invoice date applies with the terms of a 35% restocking fee minus shipping expenses. This only applies to items returned in new-unused condition.
*** All return scenarios must be pre-authorized by emailing Unique Diesel before return shipment.
For many items sold on the Unique Diesel website as Refurbished and Remanufactured items a C.O.R.E charge applies. The core charge is visible via the handling fee charged at checkout. C.O.R.E stands for Cash On Return Exchange, in current times it means it's a charge applied to a purchase that will be credited when the used item is returned. All cores must be returned to Unique Diesel 30 Days after the tracking confirms receipt of the item you purchased. Cores returned after 30-days are not eligible for refund but still accepted. Here is a short list of items requiring a core charge and whether return shipping is included. If not listed or included with your item the return shipping is the buyer's responsibility.
DRAC/VSSB Modules - Return Envelope
ECM/PCM Computers - Return Label
Rocker Arm Assemblies - Return Label
Pushrod Sets - Return Label
Connecting Rod Assemblies - Return Label
Cylinder Heads - Return Label
Turbochargers - Return label
Engine Longblock - Request BOL
Occasionally an order is accidentally placed, or product is purchased in duplicate but has not been shipped from Unique Diesel. Orders placed and requested to be cancelled also fall into this catetory. In these scenarios Unique Diesel has a 10% or minium $10 refund fee to cover transaction fees and accounting expenses.
Items ordered by Unique Diesel at a customer's request that are special order are subject to a 40% deduction from refund in the form of a "stocking fee" if cancelled by customer. A classification of an order as a special order is at the discretion of Unique Diesel, and potentially associated with a lead time.
Most purchases are secured with a full payment up front for items. Optionally, partial deposits on purchases can be considered with the following terms: 50% down to pledge to an order invoice. Once the invoice items have been filled the customer will be notified for completion of the invoice. After 10 days of notification of a pending invoice a .25% (quarter of a percent) per day interest rate accrues. Full refunds on deposits are not possible and fall under the return policy and or special order policy depending on items ordered if considered for order cancellation.
Right to Refuse Service Policy
Unique Diesel reserves the right to refuse service to anyone. Once a business or individual has been told that they will not be provided services by Unique Diesel this is permanent. Successful attempts to circumvent this request by purchases by others etc. will void all warranty service and product guarantees explicitly and is considered fraud. Purchases intentionally disputed by Paypal and Credit Card processors will also result in permanent loss of services from Unique Diesel. We do not do business with individuals who attempt or participate in "Friendly Fraud", as this is theft. Posting negative feedback publically about products and services by Unique Diesel will result in no future business with the source customer or individual. Filing of lawsuits or letters from attorneys will also forfeit customer privileges, because if a customer and business cannot settle conflict themselves directly, they need not be doing business.
Unique Diesel is not liable for damage to property from products or advice or information received from technical services. Products sold are the responsibility of the end user to install correctly and safely also in accordance with regulations. All products and items sold by Unique Diesel and for sale on the Unique Diesel website and online store fall under this stipulation. Any user that does not agree with these terms should immediately request return and refund based on the return policy listed above.
This website, images, video and "content" are the property of Unique Diesel and are Copyrighted and cannot be redistributed. Penisular Engines intellectual property is also the property of Unique Diesel and follows the same restrictions. Product or technical documentation (either electronic or in print) may not be altered or redistributed. Failure to honor this will result in legal actions.