Unique Diesel Store Policy - Terms and Conditions
Revisions Made 9-10-2026
Policy updates frequently due to business need.
Policy updates frequently due to business need.
Individual policy revision dates in policy section.
Archives are kept for legal purposes for each change.
Authority
The terms and conditions found on this policy page whose permanent website address is uniquediesel.com/policy have authority on all business transactions that occur on this store. The terms provided on this public facing page and any applicable archived version in force at time of purchase will apply to the subject of the purchase. By conducting business with Unique Diesel through this online store the purchaser (customer) agrees to all terms and conditions contained on this page, terms accepted during checkout, terms and limitations of warranty, and terms found on product pages. This page is directly linked and accepted as a condition of purchase during checkout in full. Unique Diesel reserves the right to make changes to this site and these conditions at any time while providing indicators of changes via time stamps only on this page.
Unique Diesel is located in the State of Texas within the United States of America. All purchases are as though the purchaser did so on Texas soil in this Texas business virtual store front. In conducting business Unique Diesel and the purchaser agrees that the governing and presiding law is Texas Law. Purchaser agrees that exclusive venue and jurisdiction shall be in the state and federal courts situated in Lubbock County, Texas for any disputes with Unique Diesel.
Rev. 1-7-2026
Common Courtesy Policy
This business provides specialty products and services through professional customer relations. It is required that the customer have professional relations with this business. The relations are based on mutual respect whereby the business and customer will equally engage in polite and formal contact throughout the duration of the business relations. If these expectations cannot be strictly adhered to, do not conduct business. If these expectations are breached after a business transaction: policy limitations will apply along with a right to refuse services.
This business provides specialty products and services through professional customer relations. It is required that the customer have professional relations with this business. The relations are based on mutual respect whereby the business and customer will equally engage in polite and formal contact throughout the duration of the business relations. If these expectations cannot be strictly adhered to, do not conduct business. If these expectations are breached after a business transaction: policy limitations will apply along with a right to refuse services.
Rev. 1-7-2026
Privacy Policy
We keep your personal information private and secure on this store using advanced encryption techniques and firewall technology. Information provided to register an account on this website and make a purchase is only used to process your order(s), to keep you updated on your purchases and to personalize your shopping experience. Information provided to process an order is used for the card transaction and provided to a fraud prevention service to verify the authenticity and credibility of the purchaser. In the event of post-purchase fraud or dispute claims made by a cardholder all the details related to the purchase are provided to the same fraud management service used to verify the order and are used for defensive legal purposes. Information used for defensive legal purposes will be shared with attorney(s), and instruments of the court system. We do not share or sell customer provided information. We use "cookies" technology to save an incomplete shopping session and or personalize your experience so that you may retrieve your shopping cart at a later time.
We keep your personal information private and secure on this store using advanced encryption techniques and firewall technology. Information provided to register an account on this website and make a purchase is only used to process your order(s), to keep you updated on your purchases and to personalize your shopping experience. Information provided to process an order is used for the card transaction and provided to a fraud prevention service to verify the authenticity and credibility of the purchaser. In the event of post-purchase fraud or dispute claims made by a cardholder all the details related to the purchase are provided to the same fraud management service used to verify the order and are used for defensive legal purposes. Information used for defensive legal purposes will be shared with attorney(s), and instruments of the court system. We do not share or sell customer provided information. We use "cookies" technology to save an incomplete shopping session and or personalize your experience so that you may retrieve your shopping cart at a later time.
Rev. 1-7-2026
Liability Policy
Unique Diesel is not liable for damage to property, to person, or downtime from products or advice or information received from technical services. Unique Diesel assumes no responsibility for any real or perceived costs associated with vehicle repairs, nor any costs associated with downtime (loss of vehicle use) from using our products. Products sold are the responsibility of the end user to install correctly and safely also in accordance with regulations. All products and items sold by Unique Diesel and for sale on the Unique Diesel online store fall under this stipulation.
Rev. 1-7-2026
Purchase Policy
To make purchases requires the use of this online web store. Use of the store is required to make a purchase and to have communication with a sales or customer service agent using integrated contact form. Communication in negotiation for components will be handled electronically in writing via email initiated from contact form on this website. Communication about products is not handled over the phone. Purchases are not handled over the phone. All purchases will occur on this web store through invoicing including secure credit card processing. After making a purchase on the website please understand that your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unique Diesel reserves the right at any time after receipt of your order to accept or decline your order. This website utilizes fraud management services for credit card processing and based on the results of the details provided on an order for customer evaluation reserves the right to cancel an order.
To make purchases requires the use of this online web store. Use of the store is required to make a purchase and to have communication with a sales or customer service agent using integrated contact form. Communication in negotiation for components will be handled electronically in writing via email initiated from contact form on this website. Communication about products is not handled over the phone. Purchases are not handled over the phone. All purchases will occur on this web store through invoicing including secure credit card processing. After making a purchase on the website please understand that your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unique Diesel reserves the right at any time after receipt of your order to accept or decline your order. This website utilizes fraud management services for credit card processing and based on the results of the details provided on an order for customer evaluation reserves the right to cancel an order.
Rev. 1-7-2026
Payment Policy
The purpose of this policy is to discuss the forms of payments accepted.
Credit, Debit, Purchase cards are referred to as "Credit Cards" as they operate in similar ways in regard to use with this store. Most purchases on this website will be made with Credit Cards sequentially against invoices generated as orders during checkout on the store. Unique Diesel accepts payments via Credit Cards (except: American Express) for smaller invoice purchases and optionally offers the ability to use manual traditional payment methods such as Money Orders, Cashiers Checks, Wire Transfers, and Cash in US Dollars for larger purchases. For certain high value items a credit card courtesy fee may be optionally selected with the product at order, this selection must match the payment type being used during checkout. If an item that requires a credit card courtesy fee is purchased and the selection for the courtesy fee is not selected and the item is fully checked out on the store using a card the order will be incomplete. To complete the order, customer service will require the customer to remit the courtesy fee separately, incurring an additional amount for handling the correction.
There are several thresholds in force that limit total amounts accepted via credit cards and concerning minimal order value for use of manual traditional payments. For this additional information used towards your purchase please review the following page that will require you to use your store customer login account to fully view. This page also outlines the manual order process and guides how this occurs (login required).
The purpose of this policy is to discuss the forms of payments accepted.
Credit, Debit, Purchase cards are referred to as "Credit Cards" as they operate in similar ways in regard to use with this store. Most purchases on this website will be made with Credit Cards sequentially against invoices generated as orders during checkout on the store. Unique Diesel accepts payments via Credit Cards (except: American Express) for smaller invoice purchases and optionally offers the ability to use manual traditional payment methods such as Money Orders, Cashiers Checks, Wire Transfers, and Cash in US Dollars for larger purchases. For certain high value items a credit card courtesy fee may be optionally selected with the product at order, this selection must match the payment type being used during checkout. If an item that requires a credit card courtesy fee is purchased and the selection for the courtesy fee is not selected and the item is fully checked out on the store using a card the order will be incomplete. To complete the order, customer service will require the customer to remit the courtesy fee separately, incurring an additional amount for handling the correction.
There are several thresholds in force that limit total amounts accepted via credit cards and concerning minimal order value for use of manual traditional payments. For this additional information used towards your purchase please review the following page that will require you to use your store customer login account to fully view. This page also outlines the manual order process and guides how this occurs (login required).
This online store has the ability to securely store a card on file for use with a purchase and future purchases. This ability to save card information for use can only be done by the customer. Customer service may request that a customer save card information in their account on the store to facilitate additions and changes to an invoice order. The customer grants permission to use the card stored by the customer through these communications with customer service. When a card payment is required for use to pay for changes to an order, the card must be saved and used within the store, external payment methods using a card are not accepted. See the policy guide linked below for saving a card into your customer account (login required).
Rev. 1-7-2026
Cancel Order Policy
Cancel Order Policy - Whole Order
Occasionally a customer will request a whole order cancellation for a number of reasons not exclusive to shipping rate and time, quantity available and others. Orders made on the store that are incomplete and customer service is unable to resolve the deficiency with the customer are also subject to a whole order cancellation. Whole order cancellations apply that do not contain Build To Order items and only when no parts of an order has been provided to a shipping carrier. For a whole order cancellation a 20% order cancellation fee applies for USA Domestic orders and a 25% fee for International that will be deduced from the total refund amount issued. In the event that an order has been prepared for shipment (packaged, item marked shipped in store with tracking number) the refund will be less a 35% product unpacking and restocking fee instead of the cancellation fee. This policy seeks to recover lost credit card processing fees both in taking and refunding the amounts, and for time and resources wasted accounting for the cancellation. Resulting customer limitations apply, reference Account Terminations.
Cancel Order Policy - Build to Order
Products that are Build to Order are custom and running long block engines, re-manufactured injection pump and injectors, and custom and tested new injection pumps and injectors. Items that are Build to Order are items that have to be customized, assembled, produced in order to fulfill a specific order and are not kept in stock matching all the criteria of an order. These items will have a posted delay in shipping for the time necessary to produce the ordered item known as a lead-time. Shortly after an order is received containing Build to Order items, resources are used to complete the order including ordering items or replacement items to complete the order. Cancellation of items listed Build to Order can only be cancelled within 5-days of placing the order and will incur a 50% order cancellation fee.
Special order items may be considered non-cancellable and potential refund is at the sole discretion of Unique Diesel. A classification of an order as a special order is also at the discretion of Unique Diesel, and potentially associated with a lead time or normally stocked.
Cancel Order Policy - Back Orders
Orders placed on items on the store that allow back-order (items not in stock but to be ordered) will incur a 35% stocking fee if a back order is requested cancelled.
Cancel Order Policy - Partial Order Item Removal
For some odd circumstance in which items placed on an order are requested removed from an order prior to shipping (no tracking number generated). They may be requested removed, amount refunded will be less 15% of amount in credit after item is removed from invoice. In circumstances where the item being removed is approximately 50% or more of the dimensions and weight of order, a partial refund on the shipping will be remitted, also less 15% of the refund. Situations where the item's shipping impact does not account for 50% or more, no shipping refund will be issued. Refunds on shipping are completely up to Unique Diesel to decide upon, decisions made are final.
Rev. 1-7-2026
Shipping Policy
Shipping handling time is measured in standard business days Monday-Friday and excludes all US federal holidays or any posted business closure on the website. For ground parcel shipments these orders will ship within 2-3 business days. For parcel shipments using the an express or air service these orders will ship the following business day for orders containing less than 15 individual products, larger orders are subject to 2-3 business days handling time. Domestic truck freight and air freight shipments will occur within 5-business days of order for in-stock products only. Separate orders placed within the shipping and handling window for fulfillment will not be combined, even at the request of the customer. To do this affects the process of fulfillment and could cause errors in shipping from an alternative method specified.
Shipping Policy - Handling Time
Shipping handling time is measured in standard business days Monday-Friday and excludes all US federal holidays or any posted business closure on the website. For ground parcel shipments these orders will ship within 2-3 business days. For parcel shipments using the an express or air service these orders will ship the following business day for orders containing less than 15 individual products, larger orders are subject to 2-3 business days handling time. Domestic truck freight and air freight shipments will occur within 5-business days of order for in-stock products only. Separate orders placed within the shipping and handling window for fulfillment will not be combined, even at the request of the customer. To do this affects the process of fulfillment and could cause errors in shipping from an alternative method specified.
Shipping Policy - Ship Order Complete and Split Shipments
Orders placed that contain items with mixed stocking and availability statuses will ship when all items are able to ship at the same time. Mixed stocking and availability is when some items are in stock and some items are available for purchase with a Back Order or Custom and are made on the same order invoice. Shipping estimates on the website are provided based on total combined items on the shipment occurring at the same time. A customer requested split shipment is possible for orders held due to a back ordered item or custom item, customer service can quote and collect payment for additional expenses required. Requests to split shipments to a different address than on invoice are prohibited. Mixed orders that contain local stock and drop ship stock will be automatically split into separate shipments for tracking purposes at no additional costs.
Shipping Policy - Selected Carrier Preference
Selecting a shipping carrier from available methods during checkout is indicating a preference to use the carrier and acceptance of the estimated shipping rate to deliver your order. Unique Diesel reserves the right to change the order preferred carrier method between other comparable carriers and similar service levels. This right is reserved due to inconsistencies between service providers in coverage in all areas for the rates that are estimated by the live shipping calculator within the store. To streamline order fulfillment we will substitute another carrier to one whose rates align with the amounts collected during checkout where possible to prevent additional charges to the customer or potential order cancellation. If a change in service level type (express to ground shipment) becomes necessary we will contact the customer to confirm and negotiate this change.
Shipping Policy - Carrier Performance
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other service as an estimate. We do not offer refunds on shipping costs based on carrier performance. As an example we will not entertain claims with carriers over late deliveries when the service is overnight or express. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping Policy - Parcel and Freight Forwarding
Orders placed assume direct delivery to the customer. When a customer utilizes a parcel or freight forwarder this is typically for exports out of the USA. Unique Diesel is not responsible for loss or damage for packages delivered to or through forwarders, use at your own risk.
Shipping Policy - Parcel Loss
For situations involving lost or extremely delayed deliveries as indicated by tracking number, the following process applies. For USPS Customer must report the undelivered item to us to initiate the process only on items that have not been delivered after 15 Days (Priority Mail) or 7 Days (Express Mail) from shipment date. In general, other shipping services by UPS or Fedex the soonest we can investigate lost or delayed shipment is 2x (twice) the amount of business days that the service would normally take.
We are unable to process a claim on shipments that are reported as stolen from a delivery location when the tracking on the item reflects a proper delivery. It it outside of our control the security of a delivery location and will not entertain claims for packages stolen from delivery locations. Choose a trusted or secure location for delivery of your items.
For situations involving carrier damage the damage must be reported via customer service email within 15-days of the receipt of parcels as indicated by tracking. The complete damaged package (box and all contents) must be retained and customer must participate in any carrier insurance procedures and requests by Unique Diesel towards a claim including use of online websites and providing digital images of damage.
For an undelivered or carrier damaged item, a replacement cannot be provided until the claim against the item(s) is settled. After confirmation that we have started the claim, you can wait until settled and receive the replacement, or you can order a second replacement (duplicate shipment). On a lost or delayed shipment, in the event the originally lost item is delivered after it's replacement has been shipped or received, please request return shipping label from us to return this un-opened package within 5-business days of delivery. Following this process allows us to be able to keep warranty on the replacement ordered items on a wait for claim settlement option, or to process a full refund on orders where a duplicate order is placed instead of waiting on claim settlement.
Rev. 3-17-2026
Return Policy
Return Policy - Partial Refunds
Items sold are exchange/replacement only for warranty eligible items. For returns requesting any form of refund the following conditions exist for a partial refund only. Items in consideration for return must have been purchased within 30-days or less from return request date and must be in original packaging, complete, and in same condition as received and cannot have been installed. Items classified as "non-returnable" as listed within return policy cannot be returned for refund or exchanged for different items. For any eligible return request items can be returned with the condition that the refund will be less a mandatory 50% restocking fee on the item itself, original shipping costs are non-refundable and return shipping expense and insurance are the responsibility of the customer.
The purpose of this online store and business is provide items for purchase, where a customer purchases an item to own. Purchases that end in a return scenario are discouraged and against our mission and should not be repeated. The circumstances of the return for refund will be evaluated, should a return for refund occur more than once a customers purchasing ability and website usage may be removed.
Return Policy - Full Refunds
Full refunds are only offered when a warranty eligible item cannot be exchanged, relevant to something sold where replacement is no longer available. In the case of an item that cannot be replaced a refund will be granted once the defective item has been returned, less original shipping expenses. In cases where shipping damage was the cause of the need for return that cannot be replaced the refund will include original shipping expenses after shipping claim is settled.
Return Policy - Exchange
Items sold are exchange/replacement only, throughout the duration of the item's warranty. Please consult with the warranty page uniquediesel.com/warranty to identify warranty terms for the type of item. Additionally, reference warranty duration and limitations that may be set by options selected on product at time of ordering contained on the original purchase invoice whose details take precedence over terms contained on warranty page. Returns for exchange for warranty eligible items must be pre-authorized by contacting customer service and receiving authorization to return the item to Unique Diesel for processing, or exchange process through a supplier where applicable. Return shipping expense and insurance are the responsibility of the customer. Replacements will be shipped to the customer at the expense of Unique Diesel for domestic USA shipments only, international customers are responsible for replacement item shipping expenses.
In the event of an incorrect part is received (error on our part), please make Unique Diesel aware of the issue and we will request return at our expenses and ship out the correct replacement once the previous item is shown to be in transit.
We do not process exchanges for incorrectly ordered items towards another item. In this situation the customer must request return of the item and will be charged restocking fee for the item. If another item is desired then a new order will need to be placed separate after the return and refund has been processed.
Return Policy - Return Address
For all return types customer must receive return authorization from customer service who will provide the applicable returning address for the item and return situation. An address is not provided within policy due to several addresses in use determined by item and carrier type. The sending address on a shipping label should not be utilized without authorization.
Return Policy - Unauthorized Returns
Receipt of unauthorized returns will be refused for refund. An unauthorized return also occurs in the event a customer refuses receipt of a shipped item to the carrier. Returned items as an unauthorized warranty exchange may effect warranty eligibility. Unauthorized returned items will be held pending return back to the customer where return shipping costs will be the responsibility of the sender. Payment for return shipping and handling of an unauthorized return is payable only via US Postal Service Money Order, credit cards and electronic payments are not accepted. Unauthorized items received are considered abandoned if return shipping and handling expenses have not been received within 60-days after the item was delivered and become the property of Unique Diesel.
Return Policy - Non-Returnable items
Items listed within this section of the return policy are non-returnable which makes them ineligible for refunds and product exchanges.
All engine assemblies including but not limited to long blocks, running engines, and custom engines are non-returnable. Components such as all internal parts of a engine are non-returnable including but not limited to the engine block, cylinder heads, valve and timing covers, and oil pans, pistons & rings, gaskets & seals, connecting rods, oil pumps, hydraulic lifters, crankshafts, camshafts, push rods, timing chain sets, and all engine bearings.
Some products on this store are non-stocking items that are only fulfilled through direct shipping from the supplier known as drop ship. We do not accept returns for items that did not originally ship from Unique Diesel. Items marked on product page as "Drop Ship" in the stock status location are non-returnable. Items sold via the drop ship model are sold at a discounted price where stocking the item is not profitable.
Fuel injection pumps either re-manufactured or new are non-returnable.
Any item that is used in that it has been installed on an engine or vehicle is non-returnable. Items removed from packaging that require tearing or cutting of packaging to open like items that are sealed as a set or individually carded are non-returnable.
Where applicable, any one-off, or custom manufactured parts are non-returnable.
Items sold as clearance items or discontinued items are sold at a discounted rate and sales are final.
Paid Technical Support, Consultation services, Informational and Printed documentation are non-refundable, regardless of usage or perceived value.
Rev. 1-7-2026
CORE Policy
For many items sold as Refurbished and Re-manufactured items a C.O.R.E charge applies. The core deposit amount is visible as a product option on the product and on the invoice. C.O.R.E stands for Cash On Return Exchange, in current times it means it's a charge applied to a purchase that will be credited when the used item is returned. Customer must identify the core shipment by providing their name and order number from the store, many cores require completing a core information form included with the replacement item. All cores must be returned to Unique Diesel by the term duration indicated on the product option (may be 30 days or more, indicated on invoice) duration starts after the tracking confirms receipt of the item you purchased. Unique Diesel reserves the right to offer a pro-rated return amount for condition of items returned by core criteria, or refuse refund on cores in non-rebuildable condition. Items rejected for core refund may be returned to the customer at customer's expense. A customer may decline to have the defective core returned to them, or if the customer does not respond to the request to return the defective core to the customer the core will be considered abandoned after 30-days after receipt of the defective core. Return shipping is the buyer's responsibility for core return of items to the address specified on core instructions included with the item. Pre-paid core return labels can be provided at the expense of the customer on the product being purchased or requested and purchased after receipt of the item.
For many items sold as Refurbished and Re-manufactured items a C.O.R.E charge applies. The core deposit amount is visible as a product option on the product and on the invoice. C.O.R.E stands for Cash On Return Exchange, in current times it means it's a charge applied to a purchase that will be credited when the used item is returned. Customer must identify the core shipment by providing their name and order number from the store, many cores require completing a core information form included with the replacement item. All cores must be returned to Unique Diesel by the term duration indicated on the product option (may be 30 days or more, indicated on invoice) duration starts after the tracking confirms receipt of the item you purchased. Unique Diesel reserves the right to offer a pro-rated return amount for condition of items returned by core criteria, or refuse refund on cores in non-rebuildable condition. Items rejected for core refund may be returned to the customer at customer's expense. A customer may decline to have the defective core returned to them, or if the customer does not respond to the request to return the defective core to the customer the core will be considered abandoned after 30-days after receipt of the defective core. Return shipping is the buyer's responsibility for core return of items to the address specified on core instructions included with the item. Pre-paid core return labels can be provided at the expense of the customer on the product being purchased or requested and purchased after receipt of the item.
Rev. 1-7-2026
Right To Refuse Service Policy
Unique Diesel values the "Golden Rule" in dealing with people and expects the same of customers.
Unfortunately, a small percentage of customers don't share this value; the following information applies.
Unique Diesel reserves the right to refuse service to anyone. Reasons for refusal of services is being rude, confrontational, using obscene and derogatory language, breaking policy, and committing fraud. Engaging in rude, confrontational, obscene, and derogatory communications is in violation of the Common Courtesy policy and is seen as personal abuse against any agent of Unique Diesel. Execution of a right to refuse service is in the form of a customer ban when applicable and requires no notice. Once a business or individual has had their customer account disabled as the result of a customer ban, or has been told that they will not be provided services by Unique Diesel and any division this is permanent. Creating duplicate accounts on the store to bypass a customer ban is trespassing, use of a duplicate account to make a purchase and caught prior to shipping will be refunded based on Order Cancel policy and trespass information turned over to law enforcement. Successful attempts to circumvent a customer ban by purchases by others etc. will void all warranty service and product guarantees explicitly and is fraud. Purchases intentionally disputed through Credit Card companies will also result in permanent loss of services from Unique Diesel. Posting negative feedback publicly about products and services by Unique Diesel will result in no future business with the source customer or individual. Making legal threats of intentions of involving an attorney, or filing of lawsuits or letters from attorneys will immediately forfeit customer privileges. Communication at the mention of legal issues will cease except through certified letter.
Unique Diesel values the "Golden Rule" in dealing with people and expects the same of customers.
Unfortunately, a small percentage of customers don't share this value; the following information applies.
Unique Diesel reserves the right to refuse service to anyone. Reasons for refusal of services is being rude, confrontational, using obscene and derogatory language, breaking policy, and committing fraud. Engaging in rude, confrontational, obscene, and derogatory communications is in violation of the Common Courtesy policy and is seen as personal abuse against any agent of Unique Diesel. Execution of a right to refuse service is in the form of a customer ban when applicable and requires no notice. Once a business or individual has had their customer account disabled as the result of a customer ban, or has been told that they will not be provided services by Unique Diesel and any division this is permanent. Creating duplicate accounts on the store to bypass a customer ban is trespassing, use of a duplicate account to make a purchase and caught prior to shipping will be refunded based on Order Cancel policy and trespass information turned over to law enforcement. Successful attempts to circumvent a customer ban by purchases by others etc. will void all warranty service and product guarantees explicitly and is fraud. Purchases intentionally disputed through Credit Card companies will also result in permanent loss of services from Unique Diesel. Posting negative feedback publicly about products and services by Unique Diesel will result in no future business with the source customer or individual. Making legal threats of intentions of involving an attorney, or filing of lawsuits or letters from attorneys will immediately forfeit customer privileges. Communication at the mention of legal issues will cease except through certified letter.
"If a customer and business cannot settle conflict themselves directly, they need not be doing business."
Rev. 7-14-2026
Account Terminations
This website requires account registration in order to make purchases. Account access is a privilege whose eligibility depends on adhering to policy. Unique Diesel reserves the right to disable an active account for any reason found to be in opposition of policy, notably; Common Courtesy, Right to Refuse Service, and Disputes. Disabling of an account is a penalty and tool to enforce the Right to Refuse Service.
Account Terminations - Order Refunds
When a purchase is made it is treated as an agreement to fully purchase, a request to cancel an order is a breach of that agreement. Total order cancellations, and returns for refunds may suspend future purchase eligibility through account termination. When efforts are utilized towards a sale that ends up in a refund, it is always a negative outcome, for many reasons. Order cancellations and returns for refunds are the result of customer expectations that are not in alignment with our purpose, so future business is not welcome.
Account Terminations - Store Misuse
Several protections and safeguards are in place on the store to prevent a check out that is incomplete, and therefor cannot be filled. Although these safeguards are in place there have been situations where they have been circumvented by misuse of the store. Examples of misuse leading to incomplete orders are providing incomplete, incorrect, phone numbers and or shipping and billing addresses. Misuse of the store could lead to orders that the store doesn't provide a shipping amount, or orders that cannot be shipped by carriers requiring a real phone number. This leads to customer service having to reach out to customers to remedy which is counter-productive to the store. In situations where customer service is able to retrieve information to correct an honest mistake, it can be remedied. In situations where it is obvious that steps were made to circumvent protections ending in an order that cannot be fulfilled the order will be cancelled less any order cancellation fee and account will be disabled.
Creating orders on the store requiring manual payment and not making the payment, necessitating cancellation of the order will not be tolerated. This is misuse of the store and resources and complicates inventory controls. Adding items to a cart and going through the entire checkout process constitutes a contract and accepted invoice. This accepts terms of pricing and store policy. Forcing us to cancel these orders will result in loss of store privileges and exercising the right to refuse future service.
Attempting to checkout using a card resulting in three (3) consecutive card declines will result in a store account suspension. It is the responsibility of the cardholder to provide complete and accurate card security details for processing. Card declines result from inaccurate information provided during checkout, limitations on card due to insufficient funds or purchase restrictions, failure to provide additional authentication required by bank at time of transaction, or a cardholder bank related error. When a store customer account is suspended a login to the store to make a purchase is not possible. Contact customer service to request information about specific card declines and lift the suspension. In the event that a account is re-activated after being suspended and an additional three (3) consecutive declines occurs again without a successful purchase the account will be suspended with penalty. Customers are limited to six (6) consecutive card declines before account suspension is categorized as an account termination. Accounts terminated for exceeding six (6) consecutive card declines are subject to special considerations towards regaining account access including a potential service fee. Unique Diesel reserves the right to consider special circumstances, including the value of items to be purchased when deciding whether or not to enable account access.
Rev. 8-27-2026
Credit Card Disputes
Customers are required to communicate and consult with Unique Diesel Customer Service for any issue regarding financial transactions including but not limited to any refund, cancellations, changes, and over charges. Card companies require customers to communicate and work with a business before escalating to a claim. Cardholder disputes filed with credit card companies known as a "charge back" against payment transactions is fraud when claims are made that are in opposition to any posted store policy “uniquediesel.com/policy” terms, warranty “uniquediesel.com/warranty” terms, checkout invoice terms and conditions, and product descriptions. Claims made by cardholders in opposition to terms accepted at time of purchase and found on this web store will be contested and defended. The cost of replying to and providing documentation for disputing an original claim is hereby understood to be a minimum of 300 dollars. Unique Diesel will seek restitution for all costs associated with defending claims, billing notices, reasonable attorney fees, court fees, and process serving. Defensive actions against claims will occur regardless of decisions made by a card network, processor, or issuing bank. All card dispute claim customers are reported to a global card fraud database as permitted by the Privacy Policy.
Rev. 1-7-2026
Exclusions Policy
Unique Diesel reserves the right to grant limited circumstantial exclusions to specific policy terms in writing while leaving all other unaffected policy terms in full effect. If any provision contained in the policy terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full effect.
Rev. 9-10-2026
Copyright
This website, text, images, video and "content" are the property of Unique Diesel and are Copyrighted and cannot be redistributed. Use of this website, and related content whether the result of a purchase or not automatically accepts terms of copyright. This website and store are for human use only. Content is prohibited for use by Artificial Intelligence (AI) technologies either automatically or at the direction of human command for "training" and "input" purposes. Search engine technology "bots" may only index pages for serving hyperlinks and are restricted from providing AI page summaries as indicated in robots.txt configuration. Product or technical documentation (either electronic or in print) may not be altered or redistributed. Privileged content is protected and includes any content that requires an account login to access, or from or of instruments of communication (email, text, letters, audio, video, images) directed to specific recipients. Distribution of privileged content is strictly prohibited; should a violation occur this constitutes willful infringement of copyright resulting in both civil and criminal implications. For infringement of intellectual property and or copyright including all unauthorized use of content Unique Diesel will seek a minimum $10,000 USD per incident in damages compounded equally by the measurable distribution of infringed content.
Rev. 9-9-2026
